Lifetime warranty

LD offers a Lifetime Warranty* on its metals & naturally mined diamonds.
Read more on the LD Lifetime Warranty* below >

Each piece from our extensive range of high-quality manufactured diamond Jewellery is designed for ease and versatility of use, fitting in with all life and fashion styles. Please read this section before wearing your Jewellery for the first time. The information it contains will help you achieve the best possible care for your Jewellery.

Cleaning and Care

Basic cleaning instruction here from Cleaning & Care.

General care

Basic from Cleaning & Care.

Custom-made Jewellery* Lifetime Warranty Information

Custom-made jewellery* is items that are manufactured by LD.
LOUIE DANIELE- a registered trademark division of RSA Diamond Corporation (Pty) Ltd herein referred to as ‘LD’

What does this warranty cover?

Custom jewellery manufactured by LD is warranted to you by LD, to be free from defects in material and workmanship at the time of its purchase. LD warrants the authenticity of the metal used in the custom manufactured item and warrants the natural authenticity of diamonds used. It warrants its self manufactured products to be free from any defect or to be of substandard quality. For this Lifetime Limited Warranty* to, apply, you must follow the care and cleaning instructions provided. This warranty covers normal domestic use only and it does not cover wear and tear as result from day-to-day use.

Should you have any questions regarding the quality of workmanship on your newly manufactured item, please be sure to make contact LD within 7-Days of receipt of the item.
Please contact one of our Diamond and Jewellery Professionals at warranty@louiedaniele.comor dial +27861106186. (Customer Service centre hours: Weekdays 9:00 - 17:00)


What does this warranty not cover?

This warranty does not cover damage from abuse, commercial use or other non-consumer use, neglect, abnormal wear or tear, overheating, or any use not in accordance with the custom jewellery instructions provided. This warranty does not cover damages such as the cost of repairing or replacing other property that is damaged due to a defect in the custom jewellery piece, the cost for transportation of the custom jewellery piece to get warranty service, loss of time, loss of use, or other consequential or incidental damages. In the event of the item being worked on by any party other than LD, this Warranty will expire and cancel with full effect.
*The lifetime limited warranty does not apply to custom jewellery products with CZ, Synthetic, Simulant or any other material used, not manufactured by LD a division of RSA Diamond Corporation (Pty) Ltd.


Who is covered by this warranty?

This Lifetime Limited Warranty covers the original retail consumer purchaser of the custom Jewellery piece, or a consumer who receives the custom Jewellery piece unused as a gift from the original retail purchaser. Coverage terminates if a covered consumer sells or otherwise transfers the custom Jewellery piece (this warranty is provided only to consumers, and all express and implied warranties to non-consumers are disclaimed).

How long does this warranty last?

This Lifetime Limited Warranty begins on the date of purchase and lasts as long as a covered consumer owns the custom Jewellery piece for a maximum period of five years.

How does state law apply to this warranty?

This Lifetime Limited Warranty does not extend any implied warranty provided by any state law to a consumer. This warranty gives you specific legal rights.

What will we do?

Defective custom Jewellery ware will be replaced free of charge or replaced by a similar product or one of equivalent value if the product is no longer in production. Replacement with the same colour, quality, finish, mass, cannot be guaranteed.

How do I get service?

To make a claim under this Lifetime Limited Warranty you must contact our Diamond & Jewellery professionals on warranty@louiedaniele.com or our helpline at +27861-33-33-47 to obtain a Returned Merchandise Authorization (RMA) number PRIOR to mailing your Jewellery ware to us.

After you receive the authorization number, mail the custom Jewellery to the address below. We recommend using a traceable means to return your custom jewellery as LD is not responsible for damages or lost or stolen merchandise. Please enclose your return address and a brief note explaining the defect. Turnaround time on returns is typically four to six weeks after receipt of an item.

Att: KARGO
Returns Department

Block B, 1st Floor, Agri-Hub
477 Witherite street, The Willows,
Pretoria, South Africa, 0181

This Lifetime Limited Warranty* is made solely by LD a division of RSA Diamond Corporation (Pty) Ltd and no other person or entity. This Lifetime Limited Warranty is the only express warranty provided for the custom jewellery piece. We want you to get the very best from your new LD custom Jewellery piece. For help and advice, contact our Diamond & Jewellery professionals on warranty@louiedaniele.comor our helpline at +27 861-33-33-47

*The lifetime limited warranty does not apply to custom jewellery products with CZ, Synthetic, Simulant or any other material used, not manufactured by LD a division of RSA Diamond Corporation (Pty) Ltd.